Customer Service Charter

Contents
01The Agreement
02Definitions
03Acceptance
04Registration
05Equipment & Responsibilities
06Exclusion of Liability
07Intellectual Property
08Your Requests
AInterest
BFees & Charges
CPayment
DInsurance
EBreach
FDispute Resolution

Premier Credit endeavors to adopt high standards of practice to ensure great customer service and achieve high levels of customer satisfaction. We commit to consistently improve standards of service by leveraging the latest technology to deliver our services efficiently and effectively.

  1. 1To be served with respect, professionally and timely.
  2. 2To request clear details on all costs incurred on the product.
  3. 3To get a clear understanding of the terms, conditions, and details of the product or service — and to request sufficient explanations to be sure they have understood and can abide by them.
  4. 4To request updates and statements on accounts at any time.
  5. 5To refuse to take up a product or service.
Premier team members undertake
  1. 1To keep all client information strictly confidential.
  2. 2Never to intimidate or threaten a client or person associated with a client.
  3. 3Never to use or threaten to use force against a client or any person associated with a client.
  4. 4Never to spread or threaten to spread false information concerning the creditworthiness of a client.
Report a complaint
A client should report any service delivery failure, query, or complaint to: