Premier Credit Ltd respects your privacy. This statement explains how we collect, use, disclose and protect your information when you apply for our products and services, and should be read together with our Terms and Conditions.

The data controller of your personal data is Premier Credit Ltd, the entity you have or may have a relationship with. This statement applies to all customers, suppliers and clients who have any business dealings with the company.

This statement applies to all personal information collected, processed and stored by Premier Credit Limited in the course of its operations.

We collect your personal information when you:

• —Apply for a product or service, or contact us with a query or complaint
• —Participate in a survey, promotion, prize competition or special offer
• —Interact with us as a supplier, or visit any of our premises
• —Engage with our sales agents

We may also collect information from credit-reference bureaus, fraud prevention agencies and business directories.

What we collect

Including name, photo, address, identity documents, date of birth, financial records, bank statements, family history and next of kin details.

How we use it

• —Processing applications, payments and transactions
• —Verifying identity and conducting credit checks
• —Keeping you informed of products and services (you may opt out at any time)
• —Complying with legal and regulatory requirements
• —Fraud prevention, debt recovery and dispute resolution
• —Research, statistical and business improvement purposes

Lawful basis for processing

• —Performance of a product or service agreement with you
• —Legitimate business interests
• —Compliance with a mandatory legal obligation
• —Your consent
• —Performance of a task in the public interest
• —Protection of your vital interests

All disclosure is made in accordance with applicable law. We may share your information with:

• —Law enforcement, regulatory authorities and courts, where lawfully mandated
• —Third-party service providers (credit bureaus, payment processors, fraud prevention agencies)
• —Our affiliates, subsidiaries and joint venture partners
• —Business partners for specific products or promotions
• —Government databases for identity verification
• —Debt-collection agencies where required

We will not release information to any party acting beyond its legal mandate.

Marketing opt-out

You have full control over marketing communications. To unsubscribe:

• —Dial *456*9*5# and follow the prompts
• —Email dataprotection@premiergroup.co.ke
• —Call customer care on 0709 176 000

If you believe our records contain inaccurate or incomplete information, please email our data protection office or visit any of our branch outlets. We will investigate your concerns and correct inaccurate information promptly, upon receipt of the necessary supporting documentation.

We have put in place technical, organisational and operational measures to ensure the integrity and confidentiality of your data, covering access control, physical and environmental security, and monitoring and compliance.

Subject to legal and contractual exceptions, you have the following rights under data protection law:

• —To be informed that we are collecting personal data about you
• —To access personal data we hold about you and request information on how it is processed
• —To request correction of inaccurate or incomplete data
• —To request erasure of your data (subject to legal obligations)
• —To object to or withdraw consent for processing (subject to legitimate or legal reasons to continue)
• —To request restricted processing of your data

To exercise any of the above rights, contact us at dataprotection@premiergroup.co.ke

You have the right to lodge a complaint with the relevant supervisory authority tasked with personal data protection within the Republic of Kenya.

We reserve the right to amend or modify this statement at any time. We advise you to visit this site regularly to check for any amendments.